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The BSHAA Customer Care Scheme

CCS cover pic

Members of BSHAA are justifiably proud of the high levels of customer service they provide.

They are registered health professionals and have to meet the standards of their regulator, the Health and Care Professions Council, as well as BSHAA's own BSHAA Code of Practice.

Among other things, this requires each member to act at all times in your best interests by giving hearing advice to improve your quality of life and take every step necessary to satisfy your hearing needs. They will do their utmost to ensure that you are satisfied with the hearing care you get.

If things go wrong

Every member of BSHAA is signed up to our Customer Care Scheme and will have a clear, responsive procedure in place to deal with your complaint. 

If they're not able to deal with the issue, then you will have access to BSHAA’s own independent complaints resolution service. In the last three years the scheme has resolved 95% of all the cases it looked into.

How to complain

If you have reason to be unhappy with the service your hearing aid dispenser has provided, in the first instance speak to them as they will have an established complaints procedure. If you have done this and are still unhappy, then you can lodge your complaint with us online

More information

Front cover - CCS annual report 2017-18

You can find out more about the Customer Care Scheme by downloading our guide

You can also read the 2017/18 Customer Care Scheme annual report